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Bring Healthcare Innovation to Life

The work we do at Pareto has the opportunity to change lives and improve the health of our communities. If creating meaningful impact through industry-leading innovations inspires you, then Pareto may be the place for you.

See Open Positions

The Pareto Way

We believe that who we are goes deeper than the services we provide our clients. It also encompasses the values and culture our organization embodies.

Rigorously Focused
on the Vital Few

We provide value to our customers by allowing them to focus on the greatest impact, while translating those insights into action.

Relentlessly Curious
& Market Driven

We don’t believe in the status quo. We are explorers and problem solvers, fearlessly traveling into uncharted territory, and always looking for ways to disrupt and innovate.

Accountable

We are accountable to ourselves. To each other. To our clients. And we own it.

Inclusive

We are different intentionally. Our best work emerges from a diverse set of people and ideas. We harness our differences and inspire everyone to bring something new to the table.

Impacting Our Community

We believe we should leave things better than how we found them. So, we play an active role in our communities and make a positive impact.

"I am surrounded by a team that has the same passion and drive that I do to help our company grow and produce innovative technology, analytics and solutions for our clients. We work hard but still find time to have fun and grow together as a team."

- Ben B., Product Manager

Workplace Recognition

Modern Healthcare Best Places to Work 2018

The 100 Best Places to Work in Chicago by Built In Chicago

2018 Chicago Innovation Awards Finalist

Perks & Benefits

Open PTO policy

We believe time away from the office is essential to maximizing productivity, so we offer flexible work hours and an open PTO policy.

Community Giveback

In lieu of our traditional enterprise-wide Community Days, we’re giving back in socially distant ways by donating to charities that our employees feel passionate about.

Employee Health & Safety

Our new office is open, but we recognize that many employees feel safer working from home during this time. Employees receive a one-time $100 stipend for home office equipment.

Life Subsidy

Our employees receive a monthly reimbursement for items such as gym memberships or cell phone expenses.

Tuition Reimbursement

If employees choose to pursue post-grad education, we have tuition reimbursement programs to help cover part of the cost.

Amenities

Our new office building features a rooftop deck & tenant lounge, free bike storage, and a state of the art gym with discounted membership to all employees.

Our Open Positions

Requirements

Responsibilities

Compliance Associate responsibilities include (but are not limited to):

  • Assist with the development and delivery of security, confidentiality, and compliance training for newly hired employees.
  • Coordination of key company-wide compliance tasks including:
    • Access reviews.
    • Conflict of interest reviews.
    • Data retention and destruction.
  • Help with the coordination of third-party assessments, including HITRUST and penetration testing.
  • Monitor the status of regulatory required controls to ensure completion within required timeframes.
  • Assist members of the Compliance and IT Infrastructure teams with the assessment, design, and implementation, and monitoring of regulatory-required security controls.
  • Assistance with client security questionnaires – Working alongside supervisor to complete client requests re: security and compliance controls.  Describing our security environment to ensure that our environment meets our clients’ control requirements.

Qualifications

  • 1-2 years of compliance, internal audit, or IT security experience
  • Bachelor’s Degree in Accounting, Business, IT System Management, or a related field
  • CPA or CISA certification preferred, not required
  • Experience working in the platform/information as a service industry, healthcare or consulting industry experience a plus
  • Strong communication and relationship building skills
  • Ability to work with multiple stakeholders and balance priorities appropriately
  • Willingness to challenge the status quo

Position Responsibilities

  • Support client relationships and maximize the adoption and value generated for Pareto’s Clients from our solutions
  • Be a business expert in the areas for which Pareto provides solutions to health plans and providers
  • Strategically identify ways to further support our Clients and bring them more value
  • Proactively listen to Clients, their feedback and gather market intelligence to drive solution enhancements and new solution ideas
  • Collaborate on a daily basis with other team members to solve complex problems for our Clients
  • Maintain industry exposure through industry group meetings and other forums.
  • Ensure the security, confidentiality, and integrity of client information for yourself and the team you supervise.

Requirements

Successful Professionals will have the following qualifications

  • Bachelor’s Degree in Business, Economics, Analytics or related field.  An advanced degree in business, IT or healthcare is preferred.
  • 0 to 2 years of healthcare/analytics experience.
  • Experience interacting and collaborating with internal and external stakeholders.
  • Strong interpersonal and leadership skills.
  • Enthusiasm to continue learning, challenging, and enhancing existing strategic solutions is required.
  • Strong written and verbal communication skills.
  • Logical and structured thinker.
  • Sound understanding of business fundamentals.
  • Comfortable adapting in an entrepreneurial environment.

Successful candidate must be willing and able to travel, when necessary.  Estimated travel is less than 20% of the time.

Position Responsibilities

  • Manage Client relationships and maximize the adoption and value generated for Pareto’s Clients from our solutions
  • Be a business expert in the areas for which Pareto provides solutions to health plans and providers
  • Strategically identify ways to further support our Clients and bring them more value
  • Proactively listen to Clients, their feedback and gather market intelligence to drive solution enhancements and new solution ideas
  • Collaborate on a daily basis with other team members to solve complex problems for our Clients
  • Maintain industry exposure through industry group meetings and other forums.
  • Ensure the security, confidentiality, and integrity of client information for yourself and the team you supervise.

Requirements

Successful Professionals will have the following qualifications

  • Bachelor’s Degree in Business, Economics, Analytics or related field.  An advanced degree in business, IT or healthcare is preferred.
  • 3 to 5 plus years of healthcare/analytics experience.
  • Experience interacting and collaborating with internal and external stakeholders.
  • Strong interpersonal and leadership skills.
  • Enthusiasm to continue learning, challenging, and enhancing existing strategic solutions is required.
  • Strong written and verbal communication skills.
  • Logical and structured thinker.
  • Sound understanding of business fundamentals.
  • Comfortable adapting in an entrepreneurial environment.

Successful candidate must be willing and able to travel, when necessary.  Estimated travel is less than 20% of the time.

Position Description

  • Assist internal users with laptop hardware/software issues.
  • Troubleshoot systems availability, follow and provide feedback on Standard Operating Procedures ( SOP ) documentation, and escalate to Tier 2 and Tier 3 teams if required.
  • Monitor the transfer and availability of client data within our network.
  • Ensure the security, confidentiality, availability, and integrity of client information.
    • Duties related to information security will be segregated across team members to ensure cross checking / monitoring / work overlap and work coverage when team members and functions are not available (i.e., time off).
    • Examples of security related tasks are granting access to systems to new hires, changing levels of access for employees whose role changes, or whose assignments change, etc.
    • Role requires a high level of system access – confidentiality and security are extremely important with the amount of responsibility granted.
  • Monitor applicable technological changes for their effect on system security to ensure organizational adaptation and compliance.
  • Work with the Infrastructure team to complete internal project work.

Requirements

Basic Qualifications

  • Bachelor of Science in an area with information technology emphasis (typically computer science, computer information systems, etc.); related work experience can be substituted for educational requirement.
  • 1-2 years of relevant work experience to include experience with IT ticketing systems, end-user interaction, and IT project assistance work.

Preferred Skills

  • Microsoft Active Directory (user and group management)
  • Windows 10 deployment and maintenance
  • Basic Windows and Linux Server Administration
  • Jira ticketing system
  • Basic cloud (AWS preferred) understanding
  • Experience with Microsoft SQL Server or other RDBMS
  • Microsoft Office Suite Administration
  • Office 365 Administration
  • Previous experience working directly with internal users

Professional Skill Requirements

  • Complex Problem Solving – Ability to identify and solve problems by reviewing related information, evaluating options and implementing solutions
  • Critical Thinking – Ability to use logic and reason to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Deductive Reasoning – Ability to apply general rules to specific problems to produce answers that make sense
  • Inductive Reasoning – Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated information or events)
  • Strong Communication Skills – Ability to clearly and concisely communicate information and ideas orally and in writing
  • Quality Assurance – Ability to perform systematic self-review to ensure work product is accurate and satisfies its intended purpose

Attributes

  • Team player who is comfortable working with internal users
  • Genuine interest in and information technologies and network security
  • Ability to prioritize tasks in a fast-paced environment
  • Comfortable in an entrepreneurial environment where you are able to pro-actively assist with Operational support issues
  • Enthusiasm to continue learning, challenge and enhance existing strategic solutions is required

Join Chicago's growing Healthcare Analytics Solutions company as a Technology Operations Manager to help manage a team of Infrastructure/Security, DevOps, DataOps, and Desktop Support group. As a member of the Advanced Technology Group (ATG), the Technology Operations Manager will be responsible for the daily operations and management of the enterprise infrastructure and technical operations. This position will participate in informing the vision for technology infrastructure across the enterprise, providing leadership, planning and management for its development, acquisition, implementation and support. This position will partner with management and key stakeholders to align the organization's information technology operations with strategic direction and build the technology processes and procedures to support business needs.

Responsibilities and Essential Duties

  • Manage IT operational tasks such as resource allocation, personnel management, technical guidance and mentorship, conflict resolution, and communication
  • Monitors and measures the performance and results of IT operations/resources and provides direct and timely performance feedback
  • Develops, coaches and motivates staff to improve performance and develop new skills
  • Manages relationships with other IT and business stakeholders
  • Ensures adherence to company and compliance and regulatory standards, goals, processes and policies as they relate to IT operations and infrastructure;
  • Provides regulatory and compliance advice to business and control units on an ongoing basis.
  • Responsible for documenting and executing business continuity and disaster recovery plans.
  • Supports and encourages others to support the goals of the enterprise as well as those of enterprise partner organizations.
  • Oversees the development and implementation of operational system(s), including defining the network architecture, assessing and mitigating security risks, and developing security and contingency plans, to ensure a 99.9% or greater system uptime.
  • Manages the deployment and configuration of systems utilizing strict change management processes and procedures.
  • Creates and maintains an attitude of continuous improvement in the IT department. Seeks innovative ways to apply technology to the organization’s core activities and supporting management processes to improve productivity and quality while reducing cost.
  • In conjunction with the CTO, develops an annual IT budget. Reviews all areas of expenditure for opportunities to reduce expenditures while maintaining required service levels.
  • Other duties as assigned.

Requirements

Requirements

  • Bachelor’s Degree in an Information Technology discipline or related field of study (e.g., Computer Science, MIS)
  • Minimum 6 years’ relevant work experience with at least four years’ experience leading or managing technical resources and/or an IT service desk in a mid to large sized organization.
  • Familiarity with key IT / IS regulations, such as the Health Insurance Portability and Accountability Act, as well as governance and compliance frameworks (e.g. NIST, COBIT, ITIL, HITRUST).
  • Excellent interpersonal and communication skills with the ability to interact effectively with others, including various levels of management.
  • Excellent leadership skills with the ability to execute short-range plans
  • Ability to react quickly to issues and develop both short/long-term solutions.
  • Excellent time management skills and ability to multitask, prioritize, and pay close attention to details.
  • Strong analytical skills as well as strong communication skills.
  • Detail oriented, organized, and able to juggle multiple tasks/projects with a minimum of supervision.
  • Solid understanding of IT Service Management principles with a strong preference for experience in ITIL based organizations.
  • Solid understanding of IT supported technologies, and a broad knowledge of IT Technology and infrastructure.
  • Commitment to ensuring the security, confidentiality, availability, and integrity of client information

Desired

  • Automation experience with CloudFormation, Resource Manager, Puppet, Chef, Ansible
  • Container experience with Docker, Vagrant, Kubernetes
  • 3+ years previous consulting experience, especially a Big 4 consulting firms or specialty cloud consulting firms

Interested in Joining Our Team?

Contact us for more information about our organization and available positions.

Contact Us